Privacy Policy

Privacy Policy

Last updated: 2 June 2026

1. Introduction

Welcome to the website of [Insert Department Store Name]. We respect your privacy and are committed to protecting your personal data. This privacy policy informs you about how we look after your personal data when you visit our website (regardless of where you visit it from) and tells you about your privacy rights and how the law protects you.

2. Important Information and Who We Are

[Insert Company Name, e.g., Department Store Ltd] is the data controller and responsible for your personal data (referred to as "we", "us" or "our" in this privacy policy).

Contact Details

If you have any questions about this privacy policy or our privacy practices, please contact us:

Full name of legal entity: UK Concessions Ltd T/a Ideal Home Store
Email address: info@idealhomestore.co.uk
Postal address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us first.

3. The Data We Collect About You

Because this website does not sell products online, we do not collect payment or transaction data here. However, we may collect, use, store, and transfer different kinds of personal data about you when you interact with our site, including:

Identity Data: Includes first name, last name, or title if you contact us.
Contact Data: Includes your email address and telephone number if you use our contact forms or sign up for marketing.
Technical Data: Includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Usage Data: Includes information about how you use our website.
Marketing and Communications Data: Includes your preferences in receiving store updates and newsletters from us.

4. How We Use Your Personal Data

We will only use your personal data when the UK GDPR allows us to. Most commonly, we will use your personal data in the following circumstances:

Consent: Where you have explicitly opted-in to receive our email newsletter, event invitations, or store updates. You can withdraw this consent at any time.
Legitimate Interests: Where it is necessary for our legitimate interests to understand how visitors use our website, improve our website design, and run our business efficiently.
Legal Obligation: Where we need to comply with a legal or regulatory obligation in the UK.

5. Disclosures of Your Personal Data

We do not sell your personal data. We may share your personal data with trusted external third parties who help us run our website and communication services:

Website Hosting Providers: To keep our website functional and secure.
Email Marketing Platforms: (e.g., Mailchimp) To send you store newsletters if you have requested them.
Analytics Providers: (e.g., Google Analytics) To analyze website traffic and visitor trends.
Professional Advisers: Including lawyers, auditors, and insurers based in the UK.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

6. International Transfers

Some of our external third-party service providers (such as website analytics or email marketing platforms) may be based outside the UK, meaning their processing of your personal data will involve a transfer of data outside the UK.

Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring appropriate safeguards—such as UK Standard Contractual Clauses (SCCs) or International Data Transfer Agreements (IDTAs)—are implemented.

7. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, contractors, and third parties who have a business need to know.

8. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, or reporting requirements.

Contact Forms: Data is kept for up to [e.g., 6 months] after resolving your query.
Newsletter/Marketing: Data is kept until you unsubscribe or ask us to delete it.

9. Your Legal Rights

Under UK data protection laws, you have rights in relation to your personal data, including the right to request access, correction, erasure, or restriction of your personal data, as well as the right to object to processing or withdraw your consent.

If you wish to exercise any of these rights, please contact us using the email address provided in Section 2.